Family Dental Center of Connecticut ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at familydentalcenterofconnecticut.com or receive dental care at any of our locations.
We operate two convenient locations in Connecticut:
Enfield Location150 Hazard Ave, Unit C3 Enfield, CT 06082 860-763-5522
Wethersfield Location365 Maple Street Wethersfield, CT 06109 860-430-4388
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.
2. Information We Collect
We collect several types of information to provide and improve our services:
Personal Identification Information
Full name, date of birth, and gender
Contact details: address, phone number, and email address
Insurance information and policy numbers
Emergency contact information
Payment and billing information
Health & Medical Information
Dental and medical history
Treatment records, X-rays, and clinical notes
Medications, allergies, and health conditions
Insurance eligibility and claims data
Website & Technical Information
IP address and browser type
Pages visited and time spent on site
Device type and operating system
Referring website or search terms
Appointment booking requests submitted online
3. How We Use Your Information
We use the information we collect for the following purposes:
Providing Dental CareTo diagnose, treat, and coordinate your dental care across both of our locations.
Appointment ManagementTo schedule, confirm, remind, and follow up on your appointments.
Billing & InsuranceTo process payments, submit insurance claims, and manage your account balance.
Patient CommunicationTo send appointment reminders, treatment follow-ups, and important practice updates.
Legal & Regulatory ComplianceTo comply with applicable laws, including HIPAA, Connecticut state regulations, and licensing requirements.
Website ImprovementTo analyze website usage and improve the experience for all visitors.
4. HIPAA & Protected Health Information
Your health information is protected under HIPAA.
As a dental healthcare provider, we are required by the Health Insurance Portability and Accountability Act (HIPAA) to maintain the privacy of your Protected Health Information (PHI) and to provide you with a Notice of Privacy Practices.
Your Protected Health Information (PHI) includes any information that relates to your past, present, or future health condition, dental treatment, or payment for care. We use and disclose PHI only as permitted or required by HIPAA, including:
Treatment purposes — to provide, coordinate, or manage your dental care
Payment purposes — to bill and collect payment for services rendered
Healthcare operations — for quality assessment, staff training, and practice management
As required by law — court orders, public health reporting, and law enforcement
You have the right to receive our full Notice of Privacy Practices (NPP) at any time. Please ask our front desk staff or call us to request a copy.
5. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
Treating ProvidersWith other dentists, specialists, or physicians involved in your care, with your consent.
Insurance CompaniesWith your dental insurance provider to process claims and verify coverage.
Business AssociatesWith HIPAA-compliant service providers (billing, IT, scheduling) who assist in operating our practice.
Legal RequirementsWhen required by law, court order, or government authority.
Emergency SituationsTo protect your vital interests or the safety of others in emergency circumstances.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction, including:
Encrypted data storage and transmission (SSL/TLS)
Secure electronic health records (EHR) system
Password-protected workstations and devices
Staff trained on HIPAA privacy and security
Limited access on a need-to-know basis
Regular security audits and risk assessments
While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
7. Cookies & Website Data
Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help us:
Remember your preferences and settings
Analyze website traffic and usage patterns
Improve website functionality and content
Provide a more personalized experience
We may use the following types of cookies:
Essential CookiesRequired for the website to function properly. Cannot be disabled.
Analytics CookiesHelp us understand how visitors interact with our website (e.g., Google Analytics).
Preference CookiesRemember your settings and preferences for future visits.
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
8. Your Rights
As our patient, you have the following rights regarding your personal and health information:
Right to AccessYou have the right to request a copy of your dental records and personal information we hold about you.
Right to CorrectYou may request corrections to inaccurate or incomplete information in your records.
Right to RestrictYou may request restrictions on certain uses or disclosures of your health information.
Right to Confidential CommunicationYou may request we communicate with you in a specific way (e.g., only by mail or at a specific phone number).
Right to an AccountingYou may request a list of disclosures of your health information made by us (other than for treatment, payment, or operations).
Right to ComplainYou have the right to file a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us in writing at either of our office locations or call us directly.
9. Children's Privacy
We provide dental care to patients of all ages, including children under the age of 18. For minor patients, a parent or legal guardian must authorize the collection and use of the child's health information.
Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without verifiable parental consent, in accordance with the Children's Online Privacy Protection Act (COPPA).
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
Update the "Last Updated" date at the top of this page
Post the revised policy on our website
Notify patients of material changes through appropriate channels
We encourage you to review this policy periodically. Your continued use of our website or services after changes take effect constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
This Privacy Policy is provided for informational purposes. It does not constitute legal advice. Family Dental Center of Connecticut complies with all applicable federal and Connecticut state privacy laws, including HIPAA. For questions regarding your legal rights, please consult a qualified attorney.
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New patients welcome at both locations. We accept most major insurance plans.